FAQs

Orders & Shipping

Q: How long does shipping take?
A: Cairo & Giza orders arrive within 1–4 days, while other governorates take 2–6 days.

Q: How will I know if my order is confirmed?
A: You will automatically receive an order confirmation by email once your order is placed.

Q: Can I inspect my order before receiving it?
A: Yes, you may inspect the package while the courier is present before accepting delivery.

Q: What happens if I refuse the order after inspection?
A: An 80 EGP service fee will apply to cover delivery and handling costs.

Q: Can I cancel or modify my order?
A: Orders can only be canceled or edited within 1 hour. Please contact us immediately.

Q: What is your return and exchange policy?
A: Returns and exchanges are accepted within 2 days if items remain unworn and in original condition.

Q: How can I request a return or exchange?
A: Submit the Return & Exchange form on our website with clear photos of the item.

Q: Who covers return or exchange shipping fees?
A: Customers cover shipping fees unless the item received is defective.

Q: What if I receive a damaged or incorrect item?
A: Please contact us within 48 hours and we will arrange a free exchange.

Q: Can I order two sizes to choose from?
A: We do not offer two-size deliveries, but exchanges are available within 2 days.

Q: How can I choose the correct size?
A: Please check the Size Guide and Weight Guide available under each product page.

Q: Are your pieces inspired by classic tailoring?
A: Yes, our collections are inspired by timeless tailoring and understated luxury.

Q: Are your products suitable for everyday wear?
A: Yes, our pieces are designed to combine elegance, comfort, and versatility.

Q: What payment methods do you accept?
A: Available payment methods will appear securely during checkout.

Q: I did not receive my confirmation email. What should I do?
A: Please contact us and our team will assist you.