Delivery & Return

Orders are reviewed and accepted before confirmation.
Once your order is created, you will receive an automatic WhatsApp message from Spiral to confirm your order details.
Delivery takes between 2–5 business days depending on your location.
Customers may open and inspect the package while the courier is present before completing delivery.
If the order is refused after inspection, an 80 EGP service fee will apply to cover handling and delivery costs.

Returns and exchanges are accepted within 2 days of receiving your order.
Requests can be submitted through the Returns & Exchanges page using your order number and your email address or phone number.
Items must be in their original condition with tags attached and original packaging included.
Returned or exchanged items must be unworn.
Customers are responsible for return and exchange shipping fees.
Return shipping fees are only covered if the received item is defective.
Exchange requests are subject to stock availability.
Clear photos showing the item’s condition must be uploaded when submitting a return or exchange request.

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